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Delivery

Delivery

Unfortunately we don't currently deliver certain products to the Highlands and Islands parts of the UK, as our couriers and suppliers don't currently travel there. If you are in any doubt, please give contact us. Please check the the product description and delivery times before ordering. UK deliveries of the products shown on our website are carried out by independent companies/carriers. Therefore, although we can offer a guidance and communication to these supplier/carriers, specific days and times are outside of our control and delays, although rare, are sometimes unavoidable.

Some of our products will arrive on a pallet, some will arrive fully assembled and some part assembled, please see individual product description for details. The delivery driver will have to leave the pallet at the front of the house, either on a drive or in a front garden (provided there is adequate access into your grounds, and suitable surfacing for the use of a pump truck). If you do not have either of these, or your access is limited or unsuitable for delivering a pallet it would be advisable to be in when the driver arrives so that you can unload the pallet at the kerbside and move your product somewhere safe. The delivery vehicle that it arrives in may be the size of a dustbin lorry so have a think about any restricted access issues and please let us know.

Delivery with Assembly, from our expert team

Churnet Valley Garden Furniture: Some of our larger products will be delivered by our own specialist team of fitters. They will carry your product to where you want it to sit and assemble it for you. All we ask is that the area is prepared on arrival as we do not partake in groundwork. The ground must be firm and fully levelled before our fitters will undertake to assemble an order. We are unable to assemble structures on ground that is not ready. If our fitters arrive to a pre-agreed delivery appointment and the ground is not sufficiently prepared, and the assembly cannot be undertaken at that visit, we reserve the right to apply a £45 re-delivery fee in order to rearrange the delivery at a later date.

DeliVita: Our oven delivery service is a 2 man service, please instruct them where you would like the package placing. Our courier will unpack the oven, please ensure that you check your product for damage at the time of delivery as you will be unable to claim for carrier damages once items are signed for. Packaging will be taken away.

Please note this is a delivery service not an assembly service. Due to health and safety reasons our drivers cannot position the oven on your DeliVita stand.

Mercia Garden Products: all garden buildings will be delivered within a maximum 28 working days (Unless mutually agreed).

They will deliver orders using their own delivery fleet and appointed third party delivery partners , with a 7am 7pm delivery window (unless agreed directly with the customer) and will send the customer via sms/email a 2 hour time window on the day of delivery. Deliveries will be booked in with a phone call Our dedicated delivery team will call the customer directly and offer available delivery dates. Aiming to contact the customer to arrange delivery of orders within 5 working days from the date upon which the order is placed.

They can do not guarantee deliveries and therefore will not responsible for any third party costs if delivery fails or is delayed.

They offer delivery via 1 man home delivery service and is a kerbside delivery. (Some metal sheds will be delivered via external 2 man courier).
Delivery will not be taken through houses.

Foras: In the event of the customer requiring the pallet moved further onto their private property from the nearest feasible point of delivery and the willingness of the driver to assist, the customer would indemnify My Zen Space and the haulier against all damages.  Please note the driver is not insured or contracted to provide a service beyond the nearest feasible point of delivery.  If the driver has volunteered to assist customers in their delivery beyond the nearest feasible point of delivery, past this point it is the onus of the customer receiving the goods. My Zen Space or the 3rdparty haulier will not be held responsible for any loss or damage.

The Customer is responsible for informing My Zen Space as to the nature of the delivery address of the delivery address road surface and road access to the property.  The address needs to assessable via a large tail lift lorry. If you have restricted access or driveway we need to know.

We can make changes to the nominated vehicle to accommodate you but we will need to know in advance so that you do not incur a re-delivery charge cost will be determined by the delivery region / depot

Some surfaces (such as gravel or loose, uneven or sloping ground) are not suitable for a pallet truck. If the point of delivery is unsuitable for delivery by pallet truck and we are unable to make the delivery due to this, the customer will be liable for additional delivery charges.

UK Mainland deliveries only.

Should My Zen Space a) not receive delivery instructions or b) be unable through no fault of My Zen Space to effect the delivery within 30 days after notification to the Customer that items are ready for dispatch, the Customer shall take delivery or arrange for storage. Should the customer fail to take delivery for storage, we shall be entitled to arrange storage either at our own warehouse or elsewhere on your behalf and all charges for storage, for  insurance or for demurrage shall be payable by the Customer.

If in the opinion of My Zen Space and our third party pallet delivery service, the ground or access which delivery or unloading is required is unsuitable for safe passage My Zen Space may refuse to deliver or deliver to the nearest accessible point.

The customer will indemnify My Zen Space in respect of any claim for loss should the delivery company be unable to unload to due to above conditions

If you request your goods to be left unsigned please note this is at your own risk and you may not be protected by the terms and conditions of the delivery.

IF THERE'S A FAULT WITH THE PRODUCT

This must be given in writing accompanied with photographic evidence (where applicable) to My Zen Space within 24 hours of the delivery. Please send this to info@myzenspace.co.uk along with the description of the fault.
Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us.
My Zen Space shall not be liable in respect of any claim unless the below mentioned requirements have been compiled with except in any particular case where the customer proves (i) it was not possible to comply with the requirements and (ii) advise (where required) was given and the claim made as soon as possible.

You must report a return within 24 hours of taking delivery otherwise no claims can be honoured and you will not be able to return your product.
Returns are only accepted if the product has NOT been taken outside the delivery box / crate OR if further investigation is required the product may be taken out of the box to be photographed directly next to the delivery box /crate. The delivery box/ crate must be shown in close proximity to the product in the photographs taken. This is so we can establish that it has not been moved any distance and therefore not damaged during placing as this DOES NOT constitute a return.

We will ALWAYS ask for photographic evidence on any claim (as above) and we reserve the right WITHOUT PREJUDICE to refuse replacement if the evidence points to the damage being done when placing or getting out of the box.

In the event of damage caused by shipping, the delivery company may require an inspection so please retain all packaging.

Please note that items purchased from this brand (Foras) sales are non-refundable or returnable. They are sold as seen from your showroom visit or imagery provided in correspondence.

DISTANCE SELLING REGULATIONS

To cancel, you can email us on info@myzenspace.co.uk quoting your order number. You can cancel any time from placing your order up to 24 hours later on working days (so not including Saturdays, Sundays or public holidays). You must take reasonable care of the item(s). Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price. We can arrange collection free of charge (unless otherwise stated on the delivery note).

Access

If there may be an issue with limited/restricted access we ask that you inform us before arrival so that we can inform the relevant pallet couriers or our own drivers. Consideration should be given to the size and weight of vehicles required to deliver these large items, and the access / turning space required by them. This helps avoid re-delivery charges when vehicles are not able to reach some addresses due to limited access. Most couriers are able to arrange a smaller vehicle if necessary and if they are informed in advance. If our fitters or couriers arrive to a pre-agreed delivery appointment and the delivery cannot be made due to inaccessibility, we reserve the right to apply a £45 re-delivery fee in order to rearrange the delivery in an alternative vehicle.